Legal
Refund & Support Policy
This policy explains refunds, billing disputes, and support commitments for NexSent email and WhatsApp services.
Refund Rules
- Subscription charges are billed in advance based on your selected plan.
- You may cancel renewal at any time from your account billing settings.
- Already-consumed usage charges are non-refundable.
- If duplicate billing happens, contact support within 7 days for correction.
- Verified technical service outages may be eligible for service credits.
- Abuse, policy violations, or suspended accounts are not eligible for refunds.
Meta and Messaging Compliance
Refund requests do not override messaging policy requirements. WhatsApp and email sending must follow opt-in, template approval, and anti-spam compliance controls. Accounts restricted by policy violations may be suspended and are not eligible for refunds.
Need Billing or Support Help?
Email our support desk with your account email, invoice reference, and issue details.